Thanks for contacting support, I’ll be happy to help you out.
All these products come in an archived file (ZIP) so you will need software to unzip them. I recommend using 7zip as this is what I personally use and I have never had any issues with it, however, there is another one called WinZip.
To extract the file, you will need to download either 7zip or WinZip (both free). You can download them free here:
kindly help me how to download and unzip the file. I have failed. Thank you!
Hi Richard,
Thanks for contacting support, I’ll be happy to help you out.
All these products come in an archived file (ZIP) so you will need software to unzip them. I recommend using 7zip as this is what I personally use and I have never had any issues with it, however, there is another one called WinZip.
To extract the file, you will need to download either 7zip or WinZip (both free). You can download them free here:
http://www.winzip.com/win/en/downwz.html
http://www.7-zip.org/download.html
Also, here’s a great video showing how this is done:
https://www.youtube.com/watch?v=8KVB_dBaTZA
I hope this has helped. Please let me know if I can help you out further as I’ll be happy to assist you.