Product Description

We all know some difficult people, don't we? It's frustrating enough when there are people that we deal with casually, but it is worse when they are members of our family or a boss. If these people are coworkers, it's irritating, but we can possibly keep interaction with them to a minimum. If they are people we can't get away from, it takes a little skill to deal with them and come out un-frazzled.