Home Forum Membership Support My Upgrade is still on Pending Status

My Upgrade is still on Pending Status

  • #256512

    Mary Anne Lim
    Participant
    Post count: 2

    I sent a message to support regarding my membership upgrade to premium which I purchased yesterday. Until now, my membership status for the Premium upgrade says ” Pending”. I have not received any reply from support yet, so i thought of posting my concern here. I paid via Paypal btw.
    Thanks.

    #256560

    Angela
    Participant
    Post count: 37

    Hi Mary Anne,
    welcome. I am not support, but I know that you will get an answer very soon. Sometimes the weekend slows things down, and Daniel is very good at fixing things if you need that fixed.

    I know it can be frustrating, and you want to start digging in right away, but you will get a response soon. I promise.


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    #256564

    Mary Anne Lim
    Participant
    Post count: 2

    Hi Angela,
    Yes, my account is finally approved. Thanks for your reply. Appreciate it. :)

    #256587

    Support Team
    Keymaster
    Post count: 124

    Hi Mary,

    I’m sorry to hear this and I see that your account is no longer pending. Thanks for your patience.

    When you make a purchase for a premium plan, your account will be activated instantly. In some cases, you might have to wait a couple of minutes for the payment to be processed (this is because of your payment method).

    But upon taking a look into this using your email address, I was able to locate your account and I can see you have made a successful payment and your account was updated to an active premium account.

    After completing the registration process, members are typically marked as Active automatically. If you are not being marked as Active and instead remain as Pending, this can be due to one of the reasons.

    All payments start out with the status “Pending” and are only updated to “Complete” when payment is successfully received.

    Here’s a sample flow for a successful registration:

    – Customer selects their desired subscription level from the registration form and clicks the button to submit payment.

    – A new payment record is created with the status “Pending”.

    – If using PayPal, the customer is redirected to PayPal. If paying with a credit/debit card, the card details are sent to the payment gateway for verification.

    – Once the gateway confirms that payment was successful, the payment record status is updated to “Complete.”

    Here’s a sample flow for a failed registration:

    – Customer selects their desired subscription level from the registration form and clicks the button to submit payment.

    – A new payment record is created with the status “Pending”.

    – If using PayPal, the customer is redirected to PayPal. If paying with a credit/debit card, the card details are sent to the payment gateway for verification.

    – The payment gateway informs our system that the payment failed (i.e. the card was declined, insufficient funds – just to name the 2 most common ones) and our system updates the payment record to “Pending.”

    – If a payment remains pending for over a week, its status is changed to “Abandoned.”

    We’re sorry for the inconvenience this has caused.


    We're here to help. You can also contact our support team here: https://www.plrdatabase.net/support

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