Hi @cibele-moraes-brito-machado
I’m sorry to hear this. It seems you have some element installed in your browser such as a translator extension making this happen.
If you continue to have this issue, I recommend trying to cancel your subscription in a new browser that hasn’t got any extensions installed, or simply uninstall the translator extension and try again.
Having said that, upon taking a quick look into your account, I can see your account has been successfully canceled, which means you will not be billed again.
Also, keep in mind you can contact our support team directly via email by submitting a ticket at the below link:
https://www.plrdatabase.net/support/
I hope this helps.
We're here to help. You can also contact our support team here: https://www.plrdatabase.net/support